Staff Assist POS: quick start

Keep this at the bar. Ask the owner if something is not here.
Open the register

Ring up an order Staff

  1. Sign in with your own email and password.
  2. Open Open orders. Tap a free table to seat it, or type a name and tap Open tab (leave the name blank for "Tab 3").
  3. On the Register, tap items to add them. Use the category buttons or the search box. A scanner reads a barcode from anywhere on the screen.
  4. Tap an item's name in the order to add a note ("no ice", "medium rare") or remove it.
  5. Tap Send to the kitchen or bar. Items with a filled dot are sent; empty dot means not sent yet.
Two groups at one table? On Open orders, tap + Add another bill on that table and give the group a name.

Take payment Staff

  1. Optional: tap Print invoice to hand the guest their bill first. You can add a name for "Bill to".
  2. Tap Discount if you need one (percent or amount).
  3. Tap Pay. Pick a tip and Cash, Card or Other. For cash, tap the amount received to see the change.
  4. Tap Complete sale, or Complete & print receipt.
  • Leave open keeps the order for later. Void order cancels it and is recorded.
  • Card payments are recorded only. Take the card on your terminal first.

Guests ordering from their phone Staff

  1. A guest scans the QR code on their table or tab and sends an order. It shows up under Patron orders (a beep and a number badge).
  2. If it has alcohol, walk over and check their ID. Then tap Unlock alcohol and enter your own email and password.
  3. Tap Accept order. It joins that table or tab as new items, and the bill is assigned to the person who unlocked it. Decline if you cannot take it.
Nothing goes to the kitchen or bar until you accept it. Every alcohol unlock is recorded with your name and the time.

Handy to know Staff

TicketsEvery open, paid, refunded and voided ticket. Search by table, tab, server, receipt number or item.
RefundTickets, then a paid ticket, then Refund. Items go back to stock.
Low stockItems show 3 left, Only 2 left, Last one, then Sold out.
Phone scannerTop of the screen: pair a phone to scan barcodes into the register.
Change passwordSettings, then Change my password.

Set up your business Owner

  1. Business name: click the name at the top left to change it.
  2. Settings: tax rate, number of tables, tip choices, and receipt paper (80mm receipt printer or full page).
  3. Team: Settings, then Team, then Add user. Give each person their own email and password. You can reset a password or remove someone any time.
  4. Price password: Settings, then Price password. Staff then need it to add items or change prices.
  1. Items: add your menu with price and category. Tick Contains alcohol so the ID lock applies. Add stock counts to get low-stock warnings.
  2. Barcodes: use Generate for items without one, and print labels from the Items screen.
  3. Guest ordering: Settings, then Turn on patron ordering, then Print table QR codes. You can reprint them any time from Open orders (Print table QR cards). Each card also prints a short address for guests who cannot scan. For a tab, open it and tap QR code.
  4. Cash drawer: open a shift with your starting cash. At close, count the drawer and see over or short. Reports show sales, tips, servers and every alcohol approval.

Trouble? Refresh the page first (Ctrl+Shift+R, or pull down on a phone). The register needs an internet connection.